From the list of headphones, right-click on your headphone device name.Here Under Playback, right-click and select Show Disabled Devices.Select Hardware and Sound then Click Sound.
Open Control Panel from the Start menu search. Make sure that the headphone that you are using is set as default on the computer. Set headphone as a default playback device If your headphones don’t show up as a listed device, right-click on the empty area and make sure Show Disabled Devices has a checkmark on it. Click the Playback tab, and Check your device listed there,. Right-click the volume icon on the bottom left of your screen, and select Sounds. The headphones and other audio devices work without any problem. 
If you have installed the Realtek software, open the Realtek HD Audio Manager, and check the “Disable front panel jack detection” option, under connector settings in the right side panel.
Also, open services console window using services.msc here check and make sure Windows audio and Windows audio endpoint builder service are on running state. Try your headphone on another device, to check and make sure the device is not fully itself. Plug your headphone into another port and see if it solves the problem. Check and make sure your headphones are properly connected to your laptop.
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